Information Support Officer
Centre for Education and Training
Fixed Term Full-Time (76 hrs per fortnight)
2 Positions, 1 is a maternity leave vacancy
The Information Support Officer delivers activities to support the implementation of the Victorian Government health and human services workforce initiatives and policy. The successful applicant will provide technical system advice and support for health and education sector stakeholders across Victoria on using Placeright, a web-based student management system, to plan, manage, collect and report on student placements.
The Information Support Officer has broad responsibility for the provision of support, advice and training using Placeright, BPCLEtool and related training and development resources to ensure government policies for training and development of the health and human services workforce are supported.
Information Support Officers are required to deliver exceptional customer service skills and have advanced problem solving and computer skills to quickly develop a sound knowledge of the Placeright student placement planning process consistent with the policies and objectives of the department.
The Information Support Officer will be fully supported to work from home for candidates from any area of Victoria, and will have access to office space at either Ballarat Health Services or Bendigo Health.
Knowledge and skills
•Advanced Computer Skills: can quickly learn all functionality of software and able to provide clear and concise training and support to stakeholders remotely. Uses a wide range of software application features for word processing, spreadsheets, etc. assists others with problem-solving on related applications.
•Verbal Communication: confidently conveys ideas and information in a clear and interesting way; understands and meets the needs of target audiences (i.e. the right information to the right people); welcomes constructive feedback.
•Written Communication: prepares briefs, letters, emails and reports using clear, concise and grammatically correct language; ensures written communications contain necessary information to achieve their purpose; uses appropriate style and formats.
•Problem Solving: seeks all relevant information for problem- solving; investigates and probes for the facts; liaises with stakeholders; analyses issues from different perspectives and draws sound inferences from information available; identifies and proposes workable solutions to problems.
•Customer Focus: listens to customers; actively seeks to meet customer needs; seeks ways to improve services; committed to delivering high quality outcomes for clients.
•Conceptual and analytical ability: deals with concepts and complexity comfortably; uses analytical and conceptual skills to reason through problems.
•Detail Focus: observes fine details; identifies gaps in information; looks for logical sequences of information; highlights practical considerations of plans and activities.
•Teamwork: cooperates and works well with others in the pursuit of team goals; collaborates and shares information; shows consideration, concern and respect for others’ feelings and ideas; accommodates and works well with the different working styles of others; encourages resolution of conflict within group.
•Experience in using Placeright is highly desirable.
•Experiencing in managing software delivery and development and understanding the ins and outs of all aspects of how a software works i.e. Managing software bugs and enhancement with software developers and how changes will impact on the software and its users.
•Understanding and/or prior involvement in the Placeright student placement planning process.
•Demonstrated understanding of data management requirements within health and human services and education systems in Victoria including: knowledge of existing and emergent demands on health and human services systems broadly, awareness of current placement coordination and delivery practices, understanding of reporting requirements.
Please include your Resume and Cover Letter and answer the online questions addressing the selection criteria.
Enquiries can be directed to Helen Finneran – Principal Policy Advisor – Workforce Planning, System Design and Planning, DHHS on (03) 9691 9191
All applications must be submitted online.
All appointments are subject to a satisfactory Police Records Check & Immunisation Clearance.
BHS is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTI) people.