heba abdelrahman

Social Work Student

Ballarat, VIC, Australia
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Resume File

About

HEBA MAMDOUH

Email: [email protected],

124 Yarana Drive, Mount Helen, Ballarat, VIC 3350, Australia

0413787305

 

CAREER PROFILE
A highly skilled worker looking for casual or part-time employment who possesses excellent communication skills, strong work ethic, and attention to detail in addition to the ability to work under pressure and prioritize tasks using time management skills. I am available all days except Fridays and except Tuesdays and Thursday from 6 am to 9 am.

 

CERTIFICATES
·         Working with Children Check for Employees

·         Awarded CPR First Aid Accreditation, Monash University, June 14, 2017

·         Completed an online training on effective listening

·         Obtained Mental Health First Aid Accreditation, Monash University, June 2, 2017

·         Received the “Understanding Men’s Violence against Women” certificate for completing an online training course given by White Ribbon, Apr 2, 2017

 

PAID WORK
Lance Elliott Cleaning Services, Tue 30 July, 2019 – Present

·         Cleaning a large clinic in an efficient, timely manner with another colleague

 

Biscuit Factory Worker, Mon June 17, 2019

·         Followed instructions from supervisor to pack biscuits according to specific standards

·         Worked in a fast-paced environment in a production and assembly line

·         Helped my team members clean the factory under tight deadlines

 

Gardening, Caulfield, Sun Nov 5, 2017, Sat Mar 25, 2017 and Fri Sept 22, 2017

·         Raking, planting, pruning, weeding

·         Carrying firewood in a trailer

·         Throwing green waste in the MIT

·         Carrying old antiquities in a trailer

·         General maintenance

·         Spreading mulch

 

Debt Collector, Commercial Credit Services, Dec 2017 – June 2018

·         Calling customers over the phone to make them aware of or remind them of outstanding balances that need to be paid

·         Listening empathetically to the reasons behind their default

·         Communicating effectively to reach a resolution for the matter

·         Coming up with solutions for payment, like paying in installments over a year

·         Contacted Monash alumni to update their records on our system

·         Collected potential successful stories for marketing and promotional purposes

·         Communicated with Monash alumni the purpose of the call

 

Warehouse Assistant, Silver Communications, May 2017 – Dec 2017

·         Cleaning telephones efficiently and in a timely manner before wrapping and delivering them to our customers

 

Field Interviewer, EY Sweeney, Oct 6, 2017 – Oct 28, 2017

·         Conducted fare compliance surveys on public trains and buses in different locations using a tablet in a team of EY Sweeney staff and Authorized Officers

 

Monash Connect, Caulfield Campus, July 2017 – August 2017

·         Issued IDs for students

·         Took photos of students for their IDs

·         Escorted them to the right pods

·         Answered their queries

·         Gave them ticket numbers according to the type of their query

·         Organized queues

·         Used the system to call out their ticket number

 

Call Center, Monash Connect, May 2017 – June 2017

·         Contacted Monash alumni to update their records on our system

·         Collected potential successful stories for marketing and promotional purposes

·         Communicated with Monash alumni the purpose of the call

 

EDUCATION
·         Masters of Social Work, Federation University in Ballarat, Australia, 2019 – Present

·         Masters of Counselling, Monash University in Melbourne, Australia, 2017 – 2018

·         Bachelor of Arts, the American University in Cairo (AUC), 2008 – 2013

 

COURSE-RELATED EMPLOYMENT
White Ribbon Member, Monash University, 2017 – 2018

·         Implemented time-management and team work to help organize the White Ribbon Night on campus to raise awareness about domestic violence

·         Used marketing and people skills in the “activation” campaign held on Clayton and Caulfield campuses to encourage Monash community to read and sign oaths to prevent violence

·         Used communication skills to explain to students the importance of consent in intimate relationships in an engaging manner

·         Participated in a professional video circulated among Monash community with the aim to promote awareness about domestic violence

 

VOLUNTEER WORK
Resident Assistant for Inclusion, Diversity, and Wellbeing, Feb 2018 – April 2018

·         Contacted residents by phone and email to schedule meetings in a timely manner

·         Listened empathetically to residents’ feedback regarding the services they receive in their accommodation

·         Communicated residents’ opinions and suggestions to the senior resident assistant

 

Central Resident Assistant for Inclusion, Diversity, and Wellbeing, Feb 2018 – April 2018

·         Chaired monthly meetings to listen to members’ suggestions and comments regarding event management and planning

·         Communicated with other central resident assistants to organize events

·         Contacted guest speakers and organization representatives to host our events

Coordinated task responsibilities among resident