Jessica Baker

Administration Assistant

Ballarat Victoria

To contact this candidate email [email protected]

Contact using webmail: Gmail / AOL / Yahoo / Outlook

Resume File


Jessica Baker
65 Loader Street, Smythesdale 3351
0422 104 823
[email protected]

I am an honest, reliable and friendly person who has an enthusiastic and polite nature. I have just completed two temporary six month contracts and I am seeking a new opportunity where I can use my administration and customer service skills. .

Additional information: Apple Technical Security, WWCC (Working With Children’s Check), Current Level 2 First Aid, Current police check

Employment History

Harwood Andrews July 2017 – Feb 2018
Assistant: Assisting lawyers with the filing of paperwork, contacting clients and drawing up contracts. Helping senior assistants in finding files, sorting paperwork and scanning documents and emailing clients and other staff. Providing relief for Reception staff during lunch breaks and whilst on sick leave. Greeting clients and helping with enquires along with answering phones, booking appointments and doing daily banking with other errands attached.

ANZ Bank December 2016 – June 2017
Retail Solutions duties: Answering multiple calls from domestic and overseas clients assisting them with transactions and form submission. Providing first class customer service for both internal and external customers and prompt technical assistance using multiple software programs. (Including Microsoft Outlook)

Apple Technical June 2016 – December 2016
Tele performance 
Duties: iOS device technical support, providing customer service for internal and external Apple 
customers. Proficient with multitasking and troubleshooting the customers individual problems to finding a satisfactory resolution. Mentored & trained other staff. Met and exceeded KPI’s. Provided administrative back up which included data entry and booking appointments for follow up. Proficient in use of multiple Apple programs.

Hepburn Bathhouse and Spa February 2016 – May 2016
Duties: Housekeeping for the main bathhouse and spa (general cleaning, detailing,) Customer 
service (spa attending, Lifeguard). Café work (coffee making, serving customers and using the 
cash register). Training new team members.

Sovereign Park Motor Inn 2015-2016
Duties: Cleaning all hotel rooms, customer service skills.

Samantha Simmons 2013-2015
Domestic and Commercial Cleaning duties: Making beds, vacuuming, vacate cleans, general house cleaning

Keiths Pest Management 2010-2011
Duties: Answer phone calls. Organize and schedule appointments.
Write and distribute emails, maintain accounts.
Assist in the preparation of regularly scheduled jobs.
Develop and maintain a filing system. Update and maintain office policies and procedures. Order office supplies and research new deals and suppliers. Maintain contact lists.
Send job reports. Provide general information to potential clients. Act as the point of contact for external clients

I am currently starting my own hobby business in Photography. Use of full Adobe Suite (Adobe Photoshop and Lightroom) knowledge of professional camera use, multiple platforms of social media advertising and use.

Volunteer Positions: Voice Fm Community Radio
Duties: Administration and Reception, Writing up of policies and procedures including the step by step instruction on how to complete tasks. Checking emails, uploading and downloading of music including the documentation of the entire music library. Use of full Microsoft suite (Word, Excel, PowerPoint, Outlook)

Technical Abilities
● Microsoft Suite (Outlook, Excel, Word, PowerPoint)
● Adobe Suite (Adobe Creative Cloud, Photoshop, Lightroom) including a diploma in Photoshop
● Extensive Apple product knowledge

Keith Walsh: 0434233285
Helen Bath (Voice FM) Office: 03 53331201
Mob : 0407770209 (please text also)
Cody Spencer (Team Leader): 0466735011