Justin Wilbur



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Resume File


Justin Wilbur

Address:     Lucas Vic 3350

Email:         [email protected]

Mobile:      0484 073 304



Career Objective

I am eager to utilise my broad range of skills to gain employment in the mental health sector.  With a commitment to quality and working as part of an exceptional team, I believe that I would be a valuable asset to any employer with a loyal and hardworking attitude.



Skills Summary


•       Clear written and verbal communication with team members regarding jobs to be completed

•       Facilitation of various meetings ranging from frontline operations to Senior Leadership and Client presentations

•       Communicates clearly with team members on tasks that have been completed or require to be completed


Project Development

·           Development of “Year 2 Planning”, enabling self-service audit capability by way of Android and web-based applications

·           Development of a potential future working model to incorporate offshore delivery in simplex transport and logistics operations

·           Design and implementation of reporting suites for Field and Regulatory performance metrics

·           Performing ad-hoc analysis and providing recommendations for strategic priorities

·           Creation of over 30 automated reporting dashboards for the Senior Management teams

·           Development of Fee for Service models and customer product offerings to increase revenue from the field from $1 million to $6 million

·           Design, development and administration of electronic competency assessor/learner assessment portals

·           Design and development of learning resources, systems, training packages and materials

·           Development and administration of tracking and reporting systems



•       Staff supervision and mentoring

·           Staff recruitment and training

·           Identification of training and development needs for new and existing team members

·           Completion of performance reviews and behavioural management

·           Identification of performance and skills gaps to ensure optimal customer outcomes were proactively maintained

·           Talent management and succession planning

·           Forecasting, completion summary and competency level reporting

•       Assisting and mentoring new team members on site by demonstrating the tasks that require completion

•       Delegation of tasks to the staff with the relevant skills to perform the task

•       Establish and maintain high staff morale, model sound leadership and teamwork.

·           Manage the allocation of work within the team to ensure the timelines are met and that the work of team members meets the required quality standards

·           Ensure that all team members have been trained in operations

·           Manage absenteeism/time keeping



•       Exceptional time management in order to meet deadlines

•       Excellent organisational skills, with the ability to multitask conflicting priorities

·           Design and daily operation of various MS Excel tools and programs to ensure on-time delivery, tracking and progress reporting



·           Identification and documentation of processes, challenges and risks, working in isolation and other Health & Safety policy development

·           Design and development of Real-Time Management programs to facilitate onsite audits, escalation of site issues, track and trace of parts, finances and personnel

·           Legislative compliance reporting

·           On-site inspections and monitoring of quality controls at customer installations



•       Ability to take initiative and make decisions as required

•       Operating elevated work platforms in order to reach heights

•       Problem solving skills in order to review and implement solutions

•       Working effectively autonomously and within a team

•       Management and inspection of tools and equipment to ensure they remain in safe working order, including the Test and Tag of electrical appliances

·           Ensuring the fleet is adequately maintained and serviced whilst minimising downtime for individuals

·           Customer relationship management



·         Certificate IV in Mental Health (currently studying)

·         Senior First Aid

·         Behavioural Event Interviewing – Accredited Mentor

·         Certificate IV in Workplace Training & Assessment

·         Certificate IV in Small Business

·         Certificate IV in Frontline Management

·         Certificate IV in Information Technology

·         Certificate IV in Electronics

·         Elevated Work Platforms

·         Electrical Safety

·         Working in Confined Spaces

·         Working with High Voltage

·         Electrical Pole Rescue

·         Linesman Cabling


Employment History

2017                       National Project Manager

IBM Global


2013 – 2017         Reporting and Analytics Specialist and Field Team Manager



2011 – 2012         Customer Service Leader

TransACT Communications


2007 – 2010        HRIS Administrator, Training & Facilities Coordinator and Technical Support Team Leader

Foxtel Communications Pty Ltd


2001 – 2007        Service Operations Leader

Car Kleen Australia





Current                Primary Health Network Leadership Committee Member

Survivors of Suicide – Chairperson

Black Dog Institute – Community Presenter




Natalie Lucscombe                                                          Tony Bartle

NBN General Manager                                                   IBM National Client Manager

0438 508 529                                                                     0408 001 811


Terry Scott                                                                          Phillip Bowden

Telstra Field Manager                                                    Car Kleen Australia General Manager

0419 395 565                                                                     0408 785 941